FAQS

FAQS

Changing or Canceling Reservation

Can I get refund if cancelled the booking without charges?

In case of cancellation without charges, money will be reverted back to your account. Operation Team will post a credit note of the booking amount after removing applicable charges if any. In case of booking made through Payment Gateway processing charges would be applicable which is 3% or higher in some cards.

Will I be charged if guests don’t check in as scheduled?

Yes. Since the reservation was vouchered, there are charges applicable as per the reservation guidelines shared with you while making the reservation.

Can I change the name of the traveler without informing Soleiltravel.com?

No. Any change pertaining to the booking should be done through Soleiltravel.com, since the booking was made on our system.

How do I modify or cancel reservation?

You can modify or cancel reservation by contact us via contact details on site

Do I get charged if I cancel or modify reservation?

Cancellation or modification made after the reservation is vouchered will be charged according to the cancellation policy. In case of a reservation cancelled which is processed through Payment gateway. Payment gateway processing charges will be applicable 

General

What do I do when I have a question about the reservations?

You can email or call us if you have any questions about the reservations. We will reply to your query as early as possible.

Why don’t I get a confirmation of reservation via email?

The email might have gone to your spam folder.

Under whose name should the reservation be made?

The reservation should be made under the name of the person who will check-in

How do I know when the reservation is confirm?

The confirm booking email will be sent to your email address that you specified at the time of booking.

Payment

What is pay now option?

You can make a booking by paying through credit card under pay now option. Kindly note that there will be payment gateway charges which are applicable and the same will be shared to you at the time of making the reservation.

Why is my credit card rejected?

Possibilities are: 1.) Number / expiration date is incorrect; 2.) Your issued bank blocks the card for internet usage for security reasons and 3.) Not enough credit or over usage of balance.

Is my credit card secure through your site?

Yes, your credit card information is secure on our website. Upon check-out, your details are directly sent to the bank. All of your information will not be stored anywhere, not in the Soleiltravel.com system and not in the bank servers. This will allow for maximum security.

Rates

Will the rate change if I already have the confirmation?

No. Once you receive the confirmation, the rate will not be changed.

If I already have a confirmation but later check and see the lower rate, can I get a refund?

No. Rates are dynamic and can change daily/hourly and as per the availability, therefore, once your reservation is confirmed, you will be committed with that rate and we will not be able to issue any refund.

Why has the rate changed since the last time I checked?

Rates are dynamic and can change daily/hourly and as per the availability

Is your rate inclusive of taxes and service charges?

All the rates displayed on our site are inclusive of applicable taxes and service charges and payment gateway charges.

Reservation

Im having trouble booking online. What do I do?

Please contact us via the contact details on the site.

If I change a reservation, will I still get the same rate?

Rates and availability are subject to change, so it is possible that the rate will be different from your original reservation.